Harman Kardon Citation ONE

{"searchRecords":[{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka21Y000000SZaMQAW"},"Title":"HK CITATION: Controlling IOT devices","Id":"ka21Y000000SZaMQAW","ArticleNumber":"000009698","Question__c":"Can I control iOT devices with my Citation speaker?","Answer__c":"Citation will work with any smart home or iOT device labeled Works with Google Assistant.\r\n\r\n\r\nVisit http://assistant.google.com to learn more.","ArticleType":"FAQ__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka21Y000000SZk8QAG"},"Title":"WiFi Speakers: Using speaker without Voice Assistant","Id":"ka21Y000000SZk8QAG","ArticleNumber":"000012359","Question__c":"Can the speaker be used with Bluetooth without setting up Voice Assistant?","Answer__c":"JBL Playlist: \r\nYes, it can be used with Bluetooth out of the box, and also Chromecast (setup is done via Google Home, but speaker does not have Google Assistant built-in)\r\n\r\nJBL Link Bar: \r\nYes, it can be used with Bluetooth and Chromecast after setting the bar up with a Google account - choosing not to activate the Google Assistant.\r\n\r\nJBL Link Music: \r\nNo, this speaker requires setup via Google Home\r\n\r\nJBL Link Portable: \r\nNo, this speaker requires setup via Google Home\r\n\r\nHarman Kardon Citation series: \r\nNo, this speaker requires setup via Google Home\r\n\r\nHarman Kardon Allure: \r\nYes, Bluetooth is available from factory settings. Every time it is powered on and off, the speaker will say \"Now in setup mode, follow the instructions in the Harman Kardon Alexa App.\"\r\n\r\nHarman Kardon Allure Portable: \r\nYes, Bluetooth will be available after initial setup in the Harman Kardon Alexa App. This means that you have to log in with your Amazon account at first, and if you do not want to use the Alexa assistant, log out of you Amazon account afterwards.\r\n\r\nHarman Kardon Astra:\r\nYes, Bluetooth will be available after initial setup in the Harman Kardon Alexa App. This means that you have to log in with your Amazon account at first, and if you do not want to use the Alexa assistant, log out of you Amazon account afterwards.","ArticleType":"FAQ__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka21Y000000SZaRQAW"},"Title":"HK Citation: Recording conversation","Id":"ka21Y000000SZaRQAW","ArticleNumber":"000008776","Question__c":"Does the Citation speaker record all my conversations?","Answer__c":"No, the Citation speaker does not store any conversations, it listens only for a few seconds and then deletes the file. Only when using \"OK, Google\" or \"Hey, Google\" will it start recording your question in order for Google Assistant to fulfill your request. You can always delete all your recordings via \"My activity\" settings under your Google Account.","ArticleType":"FAQ__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka21Y000000SZaWQAW"},"Title":"HK CITATION: Resetting speakers","Id":"ka21Y000000SZaWQAW","ArticleNumber":"000009663","Question__c":"How can I factory reset my Citation device?","Answer__c":"For Citation ONE, Citation 100, Citation Sub and Citation Surround, Press and hold the RESET button on the speaker for 5 seconds.\r\n\r\nFor Citation 300, Citation 500, Citation Bar and Citation Tower, Press and hold the RESET button on the speaker for 5 seconds, or select the Factory Reset option in the touch screen settings menu.","ArticleType":"FAQ__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka21Y000000SZZbQAO"},"Title":"HK CITATION: Set up Airplay without Google Assistant - iOS WAC","Id":"ka21Y000000SZZbQAO","ArticleNumber":"000012354","Question__c":"How to set up Airplay without Google Assistant","Answer__c":"The Citation product with Airplay 2, use an iOS feature named Wireless Accessory Configuration (WAC), which is the easiest way to set up Wi-Fi for iPhone users. If you want to set up AirPlay with WAC and set up Google Assistant later, you can follow the below instructions.\n

1. Go into the Wi-Fi settings on the iPhone/iPad
2. Select the speaker you want to set up AirPlay under “SET UP NEW AIRPLAY SPEAKER...” on the lower part of the display.
3. Choose the Wi-Fi network you want to connect this speaker to, then press Next. This should normally be the same network your phone is connected to, which will appear as the default option.
4. The speaker will connect to the Wi-Fi network. Press Done to finish the setup.
5. After setup is successful. You can tap the Airplay symbol in Control Center or from your favorite audio streaming app to use AirPlay from your iPhone and iPad.

\nNote:\n\n

• If you don’t see the correct Wi-Fi network, make sure that the speaker is in range of the Wi-Fi router or access point.
• If your iPhone or iPad has never connected to this Wi-Fi network before, you will need to enter the Wi-Fi password at this time. Most users will not need to enter this password.
• If you cannot see your speaker under “SET UP NEW AIRPLAY SPEAKER...”, unplug and plug in power again to start it again.
• About streaming music from Apple TV, iTunes and Mac, you can visit https://support.apple.com/HT202809 for more information.

","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka21Y000000SZavQAG"},"Title":"HK CITATION: Low budget Android phones","Id":"ka21Y000000SZavQAG","ArticleNumber":"000009699","Question__c":"I am using an Android phone and cannot set up my Citation speaker","Answer__c":"Please try turning Bluetooth off on your phone and trying again, and make sure Location services are enabled for the Google Home app.\r\n\r\nIf this does not work, certain phones are not compatible with the Google Home setup process, including the Vivo X21A, Vivo NEX S, and Vivo X9. Please use a different device for setup.","ArticleType":"FAQ__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka21Y000000SZg0QAG"},"Title":"HK CITATION: Using Google Voice in Surround systems","Id":"ka21Y000000SZg0QAG","ArticleNumber":"000009689","Question__c":"I have a Surround sound system with other Citation speakers. How can I use Google Voice Assistant?","Answer__c":"Use the Google Voice Assistant button on your Citation Bar remote control when using these inputs. When you press this button, the current volume level will temporarily decrease and the Google Voice Assistant will begin listening for your command. \r\n\r\nIf you wish to use Google Voice Assistant with the wake-up word when steaming music over Wi-Fi or Bluetooth in a 5.1 surround sound system, turn off the Surround setting on the Citation Bar touch screen.","ArticleType":"FAQ__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka21Y000000SZcDQAW"},"Title":"HK CITATION: WiFi out of range","Id":"ka21Y000000SZcDQAW","ArticleNumber":"000009674","Question__c":"My Citation speaker said it needs to be set up, but I have already set it up and it was working previously.","Answer__c":"Make sure your home network's Internet connection is active and the Citation speaker is placed within Wi-Fi range.\r\n\r\nIf you are using a Wi-Fi extender, your speaker may be confused which network to connect to. If this is happening, try moving the speaker closer to the main router and renaming the Wi-Fi extender.","ArticleType":"FAQ__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka21Y000000SZlwQAG"},"Title":"HK Citation: 4 Amber LEDS","Id":"ka21Y000000SZlwQAG","ArticleNumber":"000008757","Question__c":"The 4 LED dots change to amber on my Citation speaker. What does this mean?","Answer__c":"The amber LED lights indicate that the microphone is muted and the Google Assistant will not react to any voice keywords until the microphone is unmuted.","ArticleType":"FAQ__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka21Y000000SZcIQAW"},"Title":"HK CITATION: Wi-Fi protocol support","Id":"ka21Y000000SZcIQAW","ArticleNumber":"000009656","Question__c":"What Wi-Fi standards are supported for Citation?","Answer__c":"Citation speakers support 802.11g, 802.11n, and 802.11ac standards on both 2.4 GHz and 5 GHz bands. We recommend using 5 GHz if available, as this will give you more stable performance and use the full power of your wireless audio.\r\n\r\nContact our customer support to get in touch with an expert that can help you with your Wi-Fi network. We are here to help!","ArticleType":"FAQ__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka21Y000000SZcNQAW"},"Title":"HK CITATION: Multiple devices reacting to voice","Id":"ka21Y000000SZcNQAW","ArticleNumber":"000009657","Question__c":"What happens if you have multiple Citation speakers, will all react to \"Hey Google\" or \"OK Google\"?","Answer__c":"All speakers are set to react when you use the keywords to interact with Google. To eliminate multiple speakers talking at the same time, using the \"Microphone Mute\" button will stop the speaker from reacting to the keywords.","ArticleType":"FAQ__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka21Y000000SZYTQA4"},"Title":"HK CITATION: Frequency response for speakers","Id":"ka21Y000000SZYTQA4","ArticleNumber":"000010972","Question__c":"What is the Frequency response of the Citation series?","Answer__c":"The Frequency response for the Citation series, except the subwoofer, is 50Hz to 20Khz.
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