Harman Kardon Citation ONE

{"searchRecords":[{"attributes":{"type":"FAQ__kav","url":"/services/data/v43.0/sobjects/FAQ__kav/ka01Y000000oV9aQAE"},"Title":"HK CITATION: Controlling IOT devices","Id":"ka01Y000000oV9aQAE","ArticleNumber":"000008329","ArticleType":"FAQ__kav","Question__c":"Can I control iOT devices with my Citation speaker?","Answer__c":"Citation will work with any smart home or iOT device labeled Works with Google Assistant.\r\n\r\n\r\nVisit http://assistant.google.com to learn more."},{"attributes":{"type":"FAQ__kav","url":"/services/data/v43.0/sobjects/FAQ__kav/ka01Y000000oV8SQAU"},"Title":"HK Citation: Recording conversation","Id":"ka01Y000000oV8SQAU","ArticleNumber":"000008180","ArticleType":"FAQ__kav","Question__c":"Does the Citation speaker record all my conversations?","Answer__c":"No, the Citation speaker does not store any conversations, it listens only for a few seconds and then deletes the file. Only when using \"OK, Google\" or \"Hey, Google\" will it start recording your question in order for Google Assistant to fulfill your request. You can always delete all your recordings via \"My activity\" settings under your Google Account."},{"attributes":{"type":"FAQ__kav","url":"/services/data/v43.0/sobjects/FAQ__kav/ka01Y000000oV9GQAU"},"Title":"HK CITATION: Resetting speakers","Id":"ka01Y000000oV9GQAU","ArticleNumber":"000008325","ArticleType":"FAQ__kav","Question__c":"How can I factory reset my Citation device?","Answer__c":"For Citation ONE, Citation 100, Citation Sub and Citation Surround, Press and hold the RESET button on the speaker for 5 seconds.\r\n\r\nFor Citation 300, Citation 500, Citation Bar and Citation Tower, Press and hold the RESET button on the speaker for 5 seconds, or select the Factory Reset option in the touch screen settings menu."},{"attributes":{"type":"FAQ__kav","url":"/services/data/v43.0/sobjects/FAQ__kav/ka01Y000000oV96QAE"},"Title":"HK CITATION: Low budget Android phones","Id":"ka01Y000000oV96QAE","ArticleNumber":"000008324","ArticleType":"FAQ__kav","Question__c":"I am using an Android phone and cannot set up my Citation speaker","Answer__c":"Please try turning Bluetooth off on your phone and trying again, and make sure Location services are enabled for the Google Home app.\r\n\r\nIf this does not work, certain phones are not compatible with the Google Home setup process, including the Vivo X21A, Vivo NEX S, and Vivo X9. Please use a different device for setup."},{"attributes":{"type":"FAQ__kav","url":"/services/data/v43.0/sobjects/FAQ__kav/ka01Y000000oV9QQAU"},"Title":"HK CITATION: Using Google Voice in Surround systems","Id":"ka01Y000000oV9QQAU","ArticleNumber":"000008327","ArticleType":"FAQ__kav","Question__c":"I have a Surround sound system with other Citation speakers. How can I use Google Voice Assistant?","Answer__c":"Use the Google Voice Assistant button on your Citation Bar remote control when using these inputs. When you press this button, the current volume level will temporarily decrease and the Google Voice Assistant will begin listening for your command. \r\n\r\nIf you wish to use Google Voice Assistant with the wake-up word when steaming music over Wi-Fi or Bluetooth in a 5.1 surround sound system, turn off the Surround setting on the Citation Bar touch screen."},{"attributes":{"type":"FAQ__kav","url":"/services/data/v43.0/sobjects/FAQ__kav/ka01Y000000oV8wQAE"},"Title":"HK CITATION: WiFi out of range","Id":"ka01Y000000oV8wQAE","ArticleNumber":"000008323","ArticleType":"FAQ__kav","Question__c":"My Citation speaker said it needs to be set up, but I have already set it up and it was working previously.","Answer__c":"Make sure your home network's Internet connection is active and the Citation speaker is placed within Wi-Fi range.\r\n\r\nIf you are using a Wi-Fi extender, your speaker may be confused which network to connect to. If this is happening, try moving the speaker closer to the main router and renaming the Wi-Fi extender."},{"attributes":{"type":"FAQ__kav","url":"/services/data/v43.0/sobjects/FAQ__kav/ka01Y000000oV8IQAU"},"Title":"HK Citation: 4 Amber LEDS","Id":"ka01Y000000oV8IQAU","ArticleNumber":"000008179","ArticleType":"FAQ__kav","Question__c":"The 4 LED dots change to amber on my Citation speaker. What does this mean?","Answer__c":"The amber LED lights indicate that the microphone is muted and the Google Assistant will not react to any voice keywords until the microphone is unmuted."},{"attributes":{"type":"FAQ__kav","url":"/services/data/v43.0/sobjects/FAQ__kav/ka01Y000000oV9VQAU"},"Title":"HK CITATION: Wi-Fi protocol support","Id":"ka01Y000000oV9VQAU","ArticleNumber":"000008328","ArticleType":"FAQ__kav","Question__c":"What Wi-Fi standards are supported for Citation?","Answer__c":"Citation speakers support 802.11g, 802.11n, and 802.11ac standards on both 2.4 GHz and 5 GHz bands. We recommend using 5 GHz if available, as this will give you more stable performance and use the full power of your wireless audio.\r\n\r\nContact our customer support to get in touch with an expert that can help you with your Wi-Fi network. We are here to help!"},{"attributes":{"type":"FAQ__kav","url":"/services/data/v43.0/sobjects/FAQ__kav/ka01Y000000oV9LQAU"},"Title":"HK CITATION: Multiple devices reacting to voice","Id":"ka01Y000000oV9LQAU","ArticleNumber":"000008326","ArticleType":"FAQ__kav","Question__c":"What happens if you have multiple Citation speakers, will all react to \"Hey Google\" or \"OK Google\"?","Answer__c":"All speakers are set to react when you use the keywords to interact with Google. To eliminate multiple speakers talking at the same time, using the \"Microphone Mute\" button will stop the speaker from reacting to the keywords."}]}