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General terms and conditions

GENERAL TERMS AND CONDITIONS OF HARMAN INTERNATIONAL INDUSTRIES LIMITED FOR ONLINE SALES AND DELIVERIES OF PRODUCTS

Harman International Industries Limited, having its corporate office at Cranborne House, Cranborne Road, EN6 3JN Potter Bar, United Kingdom and registered under Companies House No. 1485558.

APPLICABILITY

1.1 The following definitions apply in these General Terms and Conditions: 
• Affiliates: any person or entity, a person or entity that, directly or indirectly, controls, is controlled by, or is under common control with, such first person or entity.  With respect to Affiliates, “control” shall mean the possession, directly or indirectly, of the power to direct or cause the direction of the actions and/or policies and management of a person or entity, whether by ownership of stock, by ownership of voting security, by contract, or by any other method.

• Terms and Conditions: these General Terms and Conditions of Harman for Online Sales and Deliveries of Products; 

• Harman: Harman International Industries Limited and/or  its Affiliates, operating under the name Harman, telephone number  +441707278113, (Harman Customer Service), opening times Monday to Friday from 08:00 to 17:00 (except for legally recognized public holidays) at the applicable, announced calling rates, email address customer.support@harman.com;
• Customer: any natural person that is a party to or is involved in any legal act or act referred to in Article 1.2., or toward whom any legal act or act referred to in that Article is directed, or from whom a request as referred to in that Article originates; 
• Products: all items that Harman offers for sale to its customers through its Website; 
• Website: 
http://uk.akg.com also accessible via www.akg.com/shop 
 http://uk.harmankardon.com also accessible via www.harmankardon.com/shop 
http://uk.infinitysystems.com also accessible via www.infinitysystems.com/shop 
http://uk.jbl.com also accessible via www.jbl.com/shop 

1.2 The Terms and Conditions apply to all offers, order confirmations, deliveries of Products and invoices from Harman to the Customer, to every order from the Customer to Harman, and to all agreements between Harman and the Customer as well as to every request by the Customer for the delivery of Products and/or for any information in respect of the Products or any other products, including without limitation special offers, promotions and discounts, regardless of whether an agreement is or has been established, between Harman and the Customer. 

1.3 The Terms and Conditions also apply to any and all use by the Customer of Harman’s Website. Before confirming an order, the Customer shall accept the Terms and Conditions by clicking the “Accept” button. Before or when an agreement is concluded, Harman will ensure that these Terms and Conditions are provided to the Customer, in electronic format or otherwise. Customers are themselves responsible, if they so wish, for saving and printing the Terms and Conditions and the agreement on a durable data carrier, using the facilities available on the Website, and for keeping the saved copy permanently available. 

1.4 General terms and conditions observed by the Customer or other terms and conditions are not applicable. The Customer may only rely on alternative and/or additional terms and conditions if and to the extent that Harman accepts them in writing. Such alternative or additional terms and conditions do not affect the applicability of the other provisions of the Terms and Conditions, and will apply exclusively to the agreement for which they are specifically and explicitly agreed to in writing. 

1.5 Harman reserves the right to change and/or make additions to these Terms and Conditions. For the avoidance of doubts, the changes/additions will not apply to orders placed by the Customer and confirmed by Harman.

2. COMMUNICATION 

2.1 Any communication between Harman and the Customer may be made electronically, unless explicitly provided otherwise by the Terms and Conditions and/or the agreement and/or the law. 

3. FORMATION OF AGREEMENTS

3.1 Any statement by Harman on the Website regarding the availability of Products constitutes an invitation to make an offer. An agreement is concluded by Harman’s confirmation of the Customer’s order. Confirmation may be made electronically (e.g. through the Website, by email or text message, or by similar technologies) or, if agreed, in writing.

3.2 Harman reserves the right to refuse orders placed  by Customers at any time. If Harman avails itself of the right to refuse an order, Harman will notify the Customer of this as soon as possible following receipt of the Customer’s order. 

3.3 Information, images, communications, advertisements, quotations etc. placed on the Website or sent by email or any other means of communication about offers and the major characteristics of the Products will be provided as accurately as possible. However, Harman does not guarantee that all offers and Products correspond fully with the information provided unless the information has been designated as contractual information.

4. WITHDRAWAL FROM AGREEMENTS 

4.1 The Customer (“You”) is allowed to withdraw in compliance with the following instructions:

WHEN PURCHASING THE PRODUCT(S) THROUGH THE WEBSITE, YOU MAY WITHDRAW THE AGREEMENT WITHOUT STATING REASONS WITHIN THIRTY (30) DAYS BY RETURNING THE ORDERED PRODUCT(S) TO THE EXTENT THAT YOU HAVE TREATED THE PRODUCT(S) AND ITS PACKAGING WITH DUE CARE AND ONLY UNPACKED OR USED THE PRODUCT(S) AS REASONABLY NECESSARY IN ORDER TO DECIDE WHETHER YOU WISH TO KEEP THE PRODUCT(S). THIS PERIOD COMMENCES ON THE DATE FOLLOWING RECEIPT OF THE PRODUCT(S) BY YOU OR ON YOUR BEHALF. YOU WILL SEND YOUR REQUEST DURING THIS PERIOD OF THIRTY (30) DAYS.

YOUR REQUEST SHALL INCLUDE YOUR NAME, ADDRESS, PHONE NUMBER, E-MAIL ADDRESS, ORDER REFERENCES AND REFERENCES OF THE RELEVANT PRODUCT(S), AND SHALL BE SENT TO:

HARMAN INTERNATIONAL INDUSTRIES LIMITED

ATTN : SERVICE CLIENT 

ADRESSE E-MAIL : CUSTOMER.SUPPORT@HARMAN.COM

NUMÉRO DE TÉLÉPHONE : +441707278113

 

OR

YOU CAN ASK FOR A RETURN VOUCHER FOR THE RELEVANT PRODUCT(S) ON THE WEBSITE.

A RETURN VOUCHER WILL BE PRODUCED FOR EACH VALID RETURN IN ORDER TO ENSURE AN APPROPRIATE MANAGEMENT OF THE PRODUCTS TO BE RETURNED.

EFFECTS OF THE RIGHT TO WITHDRAW:

IN ADDITION TO THE ABOVE INSTRUCTIONS IN RESPECT OF THE REQUEST FOR WITHDRAWAL, THE PRODUCT(S) SHALL BE RETURNED TO HARMAN AND HARMAN WILL ENSURE THAT THE CUSTOMER IS REIMBURSED FOR THE AMOUNT THAT THE CUSTOMER PAID FOR THE PRODUCT(S), TO THE EXTENT THAT THE PRODUCT(S) HAVE NOT BEEN USED OR DAMAGED.  IF THE PRODUCT(S) HAVE BEEN USED OR DAMAGED YOU WILL PAY COMPENSATION FOR ANY LOST VALUE RELATING TO THE USE OF THE PRODUCT (S) BEYOND THE CONSIDERATION OF ITS PROPERTIES AND OPERATIONS. FOR THE PURPOSES OF THIS TERMS AND CONDITIONS, "REVIEW OF PROPERTIES AND OPERATIONS" SHALL MEAN THE TEST AND THE NORMAL AND PERMITTED USE OF THE PRODUCTS IN THE SAME WAY IT WOULD HAVE BEEN POSSIBLE IN A STORE.


HARMAN WILL DESIGNATE A CARRIER TO PICK UP AT THE AGREED DELIVERY ADDRESS THE PRODUCT(S) TO BE RETURNED TO HARMAN. THE COSTS OF THE RETURN SHIPMENT OF THE PRODUCT(S) WILL BE BEARED BY HARMAN UNLESS THE PRICE OF THE PRODUCT(S) TO BE RETURNED IS LESS THAN FORTY (40) EUROS EACH. HARMAN WILL REIMBURSE YOU THE AMOUNT PAID FOR THE RETURNED PRODUCT(S) WITHIN THIRTY (30) DAYS FROM THE DATE OF RECEIPT OF THE PRODUCT(S) BY HARMAN.

END OF WITHDRAWAL INSTRUCTIONS.

5. PRICES 

5.1 The price that is applicable to the Product at the time of order is in British Pound Sterling and is inclusive of VAT, and exclusive of transport and delivery costs. Transport or delivery costs will not be charged to the Customer. Transport and delivery costs for products returned to Harman in compliance with Article 4 are indicated in Articles 4.1 and 5.2. The percentage and amount of VAT as well as any statutory disposal contribution and transport or delivery costs will be specified on each invoice. 

5.2 In exercising the right to withdraw from an agreement as referred to in Article 4.1, Customer must bear the costs of returning the Product(s) if the returned Product(s) match the ordered Product(s) and if the price of the returned Product(s) is less than forty (40) Euros each. In other cases, Harman will bear the costs of the return postage of the Product(s).


6. PAYMENT 

6.1 Unless explicitly provided otherwise in writing, payment must be made by the means specified on the Website, without prejudice to the provisions of Article 6.4. 

6.2 Certain means of payment may only be used if the requirements of such means have been met (such as an investigation of the Customer’s creditworthiness, authentification of the Customer and authorization). If such conditions apply, they will be indicated on the Website. 

6.3 If the Customer decides to make payment by means of a credit card issued by a third party or an electronic payment method, the terms and conditions of the card issuer or bank will apply. Harman is not a party to the relationship between the Customer and the card issuer or bank. . Harman does not handle Customers payments and only uses the data concerning those payments provided by the third parties.

6.4 In case of late payment by the Customer, the Customer must pay the outstanding amount increased by one and a half (1.5) of the annual statutory rate of interest, calculated from the first day subsequent to the expiration of the agreed payment period. Harman reserves the right to claim additional damages due to late payment.